Customer guide

Direct billing procedure

Date: 09/05/2024

Update: 09/05/2024

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These are services might not be covered by most health insurance plans like:

Pre-existing and chronic conditions – i.e., any medical conditions which exist before the date of entry, including related, secondary or associated medical conditions.
Common examples include Hypertension, Diabetes, Hypercholesterolemia and other lipid disorders (except for benefits signed with insurance company)
Dental treatments that are not covered by dental policy
Dietary supplements, vitamins and minerals, dietician charges, herbal ointments.
Vaccinations, wellness check-up, travel advisory.
Any treatment received after the insurance expiry date as indicated on the card.
Fertility treatments – i.e., infertility and birth control diseases, hereditary medical conditions.
Sexually transmitted diseases testing and treatment.
Aesthetics treatment -i.e., Acne, Alopecia.
Psychiatric consultation and treatment.
Self-inflicted injuries – i.e., Alcohol or substance abuse.
Sleep apnea or other sleep disorders.
Treatment for refractive errors and vision defects.
Off-label prescriptions – i.e., prescription drugs for specific disorders such as autoimmune diseases.
Additional tests that is not relevant to doctor diagnosis.